Cultural Care Au Pair is looking for a Customer Success Intern based in our Milan office to help us meet our goal of being the largest and most trusted au pair program in the world.

Our cultural exchange program builds global families by bringing together au pairs with American host families—providing meaningful childcare for families, an unforgettable year in the U.S.A. for au pairs, and a culturally enriching experience for both parties.

Would you like to make a difference during your internship?

We are seeking an ambitious, organized person with a positive attitude who wants to combine their problem-solving and multitasking skills to set our au pairs on the path to a successful, life-changing year in the USA.

This full-time (40 hours/week) 3-month internship pays 500€/month.

This is what we offer you:

- Work in an international and varied atmosphere with flat hierarchies
- Gain insight into the various tasks in the area of recruitment and customer success and also take on your own projects
- Take part in coaching and joint training sessions with colleagues from all over the world
- Enjoy office events such as our summer party, after-work get-togethers and team outings

What you’ll do:

- You will support our Au Pair Recruitment and Customer Success Teams, and work with our au pairs as they prepare to depart for their au pair experience. Tasks can include:
- Speaking with customers on the phone to support au pairs through the process of selecting their host family.
- Reviewing submitted customer documents to ensure every customer is compliant with the US State Department regulations.
- Helping the team reach their goals of matching au pairs with host families and meeting compliance document deadlines.
- Using your customer service skills to sometimes have difficult conversations about sensitive or challenging situations for our au pairs.

Who you are:





- You are a curious person with a growth mindset and have a great passion for cultural exchange programs
- You are well-organized and detail-oriented with good time management
- You believe nothing is impossible, don’t shy away from a challenge, and love to find solutions
- You have amazing communication and customer service skills and know-how to balance empathy and assertiveness.
- You love being a part of a supportive team that has fun while hitting goals
- You speak Italian and English fluently

CCNL Commercio applies to this role

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. As the largest and most experienced au pair organization in the world, we build global families by bringing together international visitors with American hosts—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for all. If you’re ready to expand your own horizons we invite you to be a part of our global team of problem-solvers, relationship-builders, and innovators.

Join us as we continue to bring the world a little bit closer together, one family at a time.

Cultural Care Au Pair is associated with EF (Education First), the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have brought millions of people to see new places, experience new cultures, and learn new things about the world and themselves.

Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—create students of the world, and turn dreams into international opportunities.

An equal opportunity employer, Cultural Care Au Pair is committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you, well…you."

Learn more about Cultural Care Au Pair: https://www.culturalcare.com/

📌 Customer Success Intern (Milano)
🏢 EF Education First / Hult
📍 Milano