Questa posizione è in Generali Italia

Il processo di selezione sarà interamente gestito Generali Italia.

Questa opportunità è disponibile in Trieste - Italy, Mogliano Veneto - Italy.

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Within Program NEXT, we are looking for an IT Service Manager to ensure the stability, performance and continuous improvement of NEXT services, acting as a key interface between Business, IT teams and vendors. Key responsibilities of the role will include: * Govern Service, Incident, Problem, Change and Major Incident Management processes. * Coordinate operational teams and vendors, ensuring timely issue resolution and service continuity. * Monitor service performance through SLAs, KPIs and service reviews. * Manage escalations and support continuous service improvement initiatives. * Drive ServiceNow enhancements and operational process improvements. * Support budget monitoring and cost optimization for Run and Change activities. * Collect and consolidate business demands and requirements supporting portfolio management activities. * Manage supplier relationships, contracts and invoicing processes. * Support internal and external audits, ensuring compliance with corporate controls and regulatory requirements. * Monitor remediation plans, corrective actions and process adherence. Our ideal candidate will meet the following requirements: * Experience in IT Service Management and operational governance. * Knowledge of Incident, Problem, Change and Major Incident Management processes. * Experience with ServiceNow ITSM. * Experience in vendor and contract management. * Knowledge of SLA/KPI monitoring and service reporting. * Experience in budget management and financial tracking. * Knowledge of audit, compliance and operational risk management processes.



* Understanding of DORA, ITGC controls and corporate governance requirements. * Familiarity with IFRS17 and IFRS9 environments. * Strong stakeholder management, communication and problem-solving skills. * Fluent English, written and spoken. Soft Skills: * Experience in Finance Transformation or Regulatory Reporting programs. * Knowledge of insurance and finance applications. * Experience in multi-country and multi-entity environments. * Familiarity with Project Portfolio Management and demand governance processes. * Experience supporting audits in regulated environments. * Strong negotiation, coordination and continuous improvement mindset. * Stakeholder management and clear communication. * Problem-solving and service-continuity mindset. * Coordination, negotiation and continuous improvement mindset. We offer employment at the IV - V level with the relevant salary, in accordance with the CCNL ANIA for non-executive employees and the Generali Group Company Agreement. Gross annual salary ranging between 40K€ and 50K€ gross per year. The final offer will be aligned with the candidate’s professional experience, technical and soft skills relevant to the role, and may include an individual variable component.



* Smart working and flexible hours * Corporate welfare system * Meal vouchers * Supplementary health insurance and discounted insurance policies * Well-being initiatives * Training and development * Structured continuous learning paths (technical and managerial) * Career development programs within the Group * Access to learning platforms and internal mobility opportunities, including international Essere Partner di Vita è la nostra ambizione: ogni giorno vogliamo essere al fianco dei nostri clienti prendendoci cura delle loro vite e dei loro sogni. Questo per noi è Più di un Lavoro. Siamo parte di un importante Gruppo internazionale con oltre 82 mila persone in tutto il mondo e più di 68 milioni di clienti. Siamo tra i principali player globali del settore assicurativo: l’innovazione e la sostenibilità sono nel nostro DNA. Generali Italia è l’assicuratore più conosciuto in Italia con oltre Є28 miliardi di premi totali, 15 mila dipendenti e una rete capillare di 40 mila distributori, oltre ai canali online e di bancassurance. A Generali Italia fanno capo Alleanza Assicurazioni, Das, Genertel e Genertellife, Generali Welion, Generali Jeniot e Leone Alato, oltre alle attività della Business Unit Cattolica. Il Gruppo Generali offre delle interessanti opportunità di arricchimento professionale in un contesto lavorativo caratterizzato da: Cultura aziendale solida e aperta, modi di lavorare innovativi, formazione e affiancamento a supporto di un inserimento efficace Atmosfera di lavoro inclusivo in cui ognuno si sente accolto, libero di esprimere al meglio la propria identità, le proprie idee e le proprie capacità: perché siamo Più che diverse, Persone Uniche Qualità dei processi e iniziative per le nostre persone, che ci distinguono come Top Employer.

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[#J-MCITY]

📌 IT Service Manager (Trieste)
🏢 Generali Italia
📍 Trieste