Location Strategy: On-site (Lisbon, Portugal)

Timeline: Urgent start dates welcomed

Shift Pattern: 24/7 rotating schedule (40 hours per week, 8-hour daily shifts)

Languages Required: Fluent Italian (Native or C1/C2) & English (B2)

Overview

Are you seeking to launch an exciting international career in the vibrant heart of Portugal? We are currently recruiting customer-minded candidates who speak fluent Italian to join our diverse, multicultural team based in Lisbon. Serving as the main connection point for Italian-speaking customers, you will handle a range of inquiries coming through phone, email, and instant messaging systems. This position is ideal for flexible problem solvers who excel in a fast-paced, collaborative team environment.

Key Responsibilities
- Client Support: Address incoming inquiries from Italian customers via phone calls, emails, and live web chat using a polite, warm, and solution-focused approach.
- Issue Troubleshooting: Investigate customer challenges to determine core issues and deliver quick,



personalized solutions tailored to every specific situation.
- Data Entry: Accurately document profile details, customer inquiries, resolution steps, and case notes inside enterprise CRM software.
- Performance Metrics: Consistently meet target operational goals, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) goals.
- Continuous Learning: Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company guidelines, and service workflows.

Essential Criteria:
- Language Skills: Native or advanced C1/C2 capability in Italian (written, spoken, and reading comprehension); operational English skills (minimum B2 level) for team dialogue, software navigation, and training programs.
- Availability: Complete readiness to work flexible, rotating 24/7 shift rotas.
- Location: Physical presence and full-time availability to work on-site at our Lisbon

📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon (Caserta)
🏢 Ignite
📍 Caserta