Epassi is Europe's leading digital employee benefits platform. We make employee benefits easy enough that people actually reach for them. An app that's always in your pocket. A network of 100,000+ service providers - gyms, restaurants, culture, transport, wellbeing and more - wide enough to fit every lifestyle, not just the average one. And we actively work to turn passive benefit holders into engaged employees.
36 million employees, 50,000 employers, 100,000+ service providers. Local in nine markets, built on one platform.
The Financial Times has named us one of Europe's fastest-growing companies four years running. Backed by TA Associates and Warburg Pincus.
Epassi - Wellbeing that works.
Who We Are
Epassi is a leading provider of employee benefit solutions across Europe, founded in Finland in ****. We were the first in Europe to launch a mobile-payable employee benefit solution. Since then, we have consistently grown, diversifying our products and entering new markets - today we operate across 9 European markets with over 1,100 people.
The Financial Times has recognised us multiple times as one of the fastest-growing companies in Europe.
We are going through a significant transformation: from a federation of country businesses to
One Epassi
, a unified operating model. This role sits at the heart of that shift, reporting to the Director, People Operations & Architecture.
Your mission
You are the first person employees in Italy come to with anything about their employment. You keep contracts and records accurate, make sure people get paid on time, and give clear answers when they need them. For most employees, this is what good People support looks like.
You join at a real turning point. Operational work is moving out of country teams into one company-wide People Operations & Architecture team. So you do more than run the service, you help build it.
Your Responsibilities
The role has two core focus areas:
People Operations
and
Payroll
.
People Operations
Manage employee administration across the full lifecycle: contracts, onboarding, employee changes, leave and offboarding
Maintain accurate employee records in HiBob, ensuring data is complete, current and compliant
Resolve employee and manager queries through the ticketing system, meeting agreed service standards
Guide employees, managers and stakeholders on People processes and local employment requirements, escalating complex cases
Keep local policies,



templates, process documentation and knowledge base content up to date
Handle employee data securely and in line with GDPR and Italian requirements
Work with People, Finance, IT and other teams to deliver a smooth employee experience
Spot repetitive work and help simplify, document or automate it
Payroll
Run the internal monthly payroll for Italy from start to finish, so employees are paid accurately and on time
Collect and process payroll inputs: starters, leavers, salary changes, bonuses, absences, benefits and deductions
Complete the payroll calculation, check results, investigate discrepancies and make corrections before finalisation
Prepare payment files, complete required checks and reconcile payroll with Finance
Coordinate with the labour consultant (consulente del lavoro) and relevant authorities where applicable
Administer local benefits (e.g. meal vouchers, welfare platform) and answer employee questions on payslips, deductions and social security
Manage year-end activities: Certificazione Unica (CU), tax equalisation, statutory reporting and audit requests
You'll be successful in this role if you have
Hands-on HR administration experience across the full employee lifecycle
Strong Italian payroll experience - ideally managing payroll internally end-to-end, not only coordinating with an external payroll provider
Good knowledge of Italian employment law: CCNL, contract types, working time, leave entitlements, probation, notice periods
Solid understanding of Italian payroll compliance.
Confidence using HiBob or a comparable HRIS, and hands-on experience with an Italian payroll system (e.g. Zucchetti, TeamSystem, Paghe Web)
Familiarity with Jira, Google Workspace and Slack - you pick up new tools quickly
A disciplined approach to data accuracy: you check your own work and keep records clean
Confidence using AI in your daily work to draft, summarise and reduce manual effort - always reviewing output and never entering confidential data into unapproved tools
Clear,



kind communication - there is a person behind every payslip and every ticket
Good judgement and discretion when handling sensitive employee and payroll data
A collaborative mindset, comfortable working across markets and functions
Your track record
Proven experience in HR administration across the full employee lifecycle
Demonstrated experience running Italian payroll end-to-end, including INPS, IRPEF and statutory reporting
A track record of maintaining clean, accurate employee data in an HRIS
Experience working directly with employees and managers as a first point of contact for HR queries
Background in a mid-sized organisation with autonomous ownership of HR processes
Your competency profile
Ownership & reliability - you deliver on time, flag blockers early and take full accountability; payroll and people data leave no room for error
Attention to detail - you enter data carefully, check your own work, and keep records clean across every system you touch
Service orientation - you remember there is a person behind every payslip and every ticket, and you respond with clarity and care
Comfort with change - Epassi is in active transformation; you adapt to new processes and shifting priorities without losing your footing
Collaborative mindset - you work well across teams and markets, share knowledge freely and support colleagues when cover is needed
Discretion - you handle sensitive employee and payroll data with the judgement the role demands
Language profile
Italian - Native / C2 (mandatory)
English - B2–C1 (mandatory)
Why join us
Be part of an ambitious growth journey and join a global community of driven, bold, entrepreneurial, yet grounded, Epassians in a company that is constantly evolving
Work with a clear purpose, boosting everyday wellbeing, and create a meaningful, positive impact on both individuals and society
Thrive in an open and inclusive culture with low hierarchy, where relationships are built on respect, camaraderie, and shared successes and challenges
Come as you arel, we'll bring out the best in you and support your personal and professional growth
Join a fast-growing tech company with a strong financial foundation, offering real opportunities to grow and make an impact
Contribute to solidifying our position as the leading player in Europe's employee agevolazioni market and help shape the next wave of success

📌 People Operations & Payroll Specialist (Milano)
🏢 Epassi
📍 Milano