Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world.
As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
For more information, visit duties and responsibilitiesCustomer care – Provide consistent and exceptional standard of customer service
Go the "extra mile" to guarantee excellent customer experience to VIP customers
Provide a warm welcome to the guests and lead them to their seats
Provide full assistance: explain procedures, be proactive in answering questions, anticipate needs
Mitigate conflicts with the travellers, contributing to the best customer satisfaction
CommercialDeliver quality and consistent service by identify customers' needs and working on client relationships and promotional services
Approach globe shoppers to understand their potential interests and needs, retain customer loyalty by giving appropriate and personalized advice on GB Merchant's products
Be creative in proposing the visit to the GB Merchant's stores
Contribute to the development of our business by identifying opportunities and being proactive
Achieve Business Project goals while raising GB awareness
Focus on results to fulfil Merchant's expectations and pursue targets
RefundRefunding Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue
Perform the refund in the most correct and satisfactory way (quick and precisely)
Money handling and cash responsibility
Support the tourist providing relative information
Reporting and collaborationLine Manager
Marketing Sales Manager
Partner Relationships & Marketing Manager




Merchants Sales Manager
Key Account Manager
Sales Organization
Business Support Refund Organization
Background and EducationRetail or service industry experience
Fluent in English (written & spoken) is a must
Fluent in Chinese/Japanese/Korean/Russian/Chinese/Arabic (written & spoken)
Experience in cash handling
Experience in direct customer contacts
Excellent interpersonal and communication skills, service orientation, passion, motivation for engagement of Globe Shoppers
Ability to communicate and inspire
Great customer service skills, problem solving and business senseWilling to work on shift
University graduate preferred
Specific skills and competenciesFlexible and proactive
Good organizational skills and independent working after given guidelines
Good knowledge of MS Office products
Dynamic, creative and keen to participate and enjoy team work
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
WELCOME TO THE FUTURE OF COMMERCEShift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter.




Transforming how people shop, dine, stay, and play, Shift4's commerce technology allows for a seamless experience at any scale.
From your neighborhood restaurant to the world's largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world.
For more information, visit .
About Global BlueGlobal Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience.
As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year.
For more information, please visit and .
A Global Leader in Financial Technology75+ Countries
Dato che un elevato numero di candidati potrebbe essere interessato a questa posizione, si assicuri di inviare il suo CV il prima possibile.
$300+ Billion Processed Annually
300,000+ Customers
1,200+ Technology Integrations
5+ Billion Annual Transactions
100+ Payment Methods
Meet the Executive TeamShift4's experienced senior leadership team helps us push the boundaries of commerce innovation.
Shift4CaresWe take corporate social responsibility seriously and strive to make a positive impact on the world around us.
The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions.
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Join Our TeamOur people are our greatest asset, and we're always looking for driven and innovative individuals to join our fast-growing team.
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📌 Associate Lounge Assistant (Lazio)
🏢 Shift4 Payments
📍 Lazio