Freight Forwarding Operations Manager_Relocation to IndiaLocation:Florence, Italy (HQ Onboarding) Mumbai, India (Relocation)
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Department:Global Operations & Supply Chain
Reporting To:Director of Operations, India
Contract Type:Full-time, Multiyear International Assignment (Renewable)
About the RoleThe role of Operations Manager will oversee local and international freight execution.
Following a structured onboarding period at our Global HQ in Florence, Italy, you will relocate to Mumbai to lead end-to-end Air & Ocean import/export operations, optimize logistics workflows, and manage local operational teams.
Key ResponsibilitiesOperational Leadership:Oversee daily Ocean & Air freight movements, ensuring high service levels, optimal transit times, and flawless execution from origin to destination.
Carrier & Vendor Management:Negotiate operational terms, allocate volume across ocean liners and airlines, and audit performance against service-level agreements (SLAs) with drayage, customs, and warehousing partners.
Process Standardization & Compliance:Implement local SOPs, enforce strict compliance with international transport regulations, customs requirements, and Incoterms ****.
Escalation & Exception Management:Serve as the senior point of escalation to resolve supply chain disruptions, port congestion,



routing issues, and operational bottlenecks.
Performance Metrics & Systems:Track operational KPIs (file profitability, dwell time, carrier compliance) and maintain absolute data integrity within the TMS platform.
Onboarding & Relocation StructureImmersive training on company operational systems, global control tower frameworks, standard operating procedures, and cross-functional alignment.
Relocate to Mumbai to take direct control of local logistics operations, manage ground teams, and drive operational efficiency.
Candidate ProfileExperience:3–5 years in freight forwarding operations, station management, or international logistics execution (Air & Ocean required).
Languages:Professional fluency in Italian and English (required); working knowledge of Hindi is an asset.
Technical Expertise:Comprehensive knowledge of import/export documentation (HBL/MBL, AWB, Bill of Lading), customs clearance, Incoterms ****, and transport management systems (TMS).
Mobility:Full commitment to execute a multi-year assignment in India.
Full employment visa sponsorship provided.
What We OfferRelocation Package:Full flight support, initial temporary housing in Mumbai, relocation allowance, and corporate visa sponsorship.
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Career Growth:Direct path toward international operational leadership roles within our global logistics network.
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📌 Freight Forwarding Operations Manager – Relocation To India (Firenze)
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