pHermès Italie was born in **** with the first store in Milan, 21 via Sant'Andrea.
Since then, the branch has expanded and continued to grow, leading to its current retail presence in the country: 11 stores, including 2 seasonal openings, 1 pop-up store and 2 flagship stores located in Milan and Rome.
/p h3Details of the job /h3 pbGENERAL ROLE /b /p pThe CRM Client Data Specialist is responsible for developing knowledge about Hermès' customer base to foster relationships with existing clients and attract new ones, in alignment with the Maison's values and practices.
/p pThe role supports the Retail Department on CRM and client data related activity, acting as the main point of contact for new initiatives and rollouts.
With a client-centric mindset, it enhances stores' CRM activity by providing insights and tools to support the regional strategy and targets.
/p pThis position is part of the Retail Team of Hermès Italie, based at the Head Office in Milan.
It reports to the Customer Experience Manager, and interacts with all stores as well as other head office departments (e.g., Training, ICO, etc.).
/p pThe main objective of the Retail Team is to provide all necessary support to Hermès stores, enabling them to achieve their sales objectives and deliver the best possible service to customers.
Supporting a network of 10 stores across Italy (Milan, Rome, Florence, Venice, Turin, Padua, Bologna, Naples, Porto Cervo and Capri) and 1 store in Greece (Athens), the role requires regular travel throughout Italy to maintain close relationships with boutique teams and ensure the effective implementation of CRM and client experience initiatives.
/p pbMAIN RESPONSIBILITIES /b /p pbWork to ensure the quality and protection of customer data /b /p pActs as the main point of contact for Data Quality in the subsidiaries: /p pLeads Data Quality initiatives within the subsidiary, ensuring the accuracy, consistency and continuous improvement of the customer database, and acting as liaison with Group Data Quality teams.
/p pEnsures proper use of customer data: /p pContributes, through expertise and personal insight, to shaping the vision for customer data usage; /p pEnsures the relevance and responsible use of customer data, in line with Hermès' distinctive model.
/p pbEnhance our understanding of customer behaviors and preferences /b /p pDevelop and share customer insights,



KPI monitoring and CRM reporting to support strategic decision-making and identify client development opportunities.
/p pHelp build relevant customer lists for customer activation initiatives (in-store activities, events, clienteling, CRM campaigns); /p pMonitor monthly targets and achievement of stores on CRM related topics; /p pWork closely with Store Manager and Retail Team to improve the knowledge of our clients and how best to improve our relations with them.
/p pbSupport the deployment of Group data-related projects within the subsidiary /b /p pEnsure proper understanding and organization around newly deployed projects (governance, implementation, action plans, resources, etc.); /p pSupport the rollout of large-scale projects, such as international customer profile and development of the CRM tools, acting as the main point of contact for stores and the subsidiary.
/p pbAct as the main point of contact for the Customer Experience community on data and customer experience topics /b /p pProvides support to stores, the subsidiary, and the region: /p pContributes to data-related communications and supports users in adopting and understanding analyses; /p pGathers user needs and feedback and adopts a continuous improvement escalates them to the Group, and informs the community; /p pLeads workshops and training sessions, both remotely and through regular visits to boutiques across Italy, fostering close collaboration with store teams and a strong understanding of local needs; /p pEnsures follow-up on issue resolution maintains an up-to-date tracking file, prioritizes ticket resolution, and monitors proper handling; /p pMonitors issues related to data and customer experience.
/p pbSupport the subsidiary on client privacy and compliance related topics /b /p pEnsure that stores are always updated on GDPR and privacy related procedures; /p pSupport the Customer Experience Manager and the ICO department in performing client checks and control.
/p pbPROFILE /b /p pBachelor's degree preferably with a economics, fashion management and marketing; /p ulliAt least 2 years of experience in similar rôle.




Previous experience in the retail sector or in customer relationship management is considered a plus; /liliFluency in Italian and English.
French is a strong plus; /liliProved expertise in technical tools essential for the job like Excel, Power Point and PowerBI; Experience on Microsoft Dynamics is a plus; /liliStrong analytical approach and structured approach; /liliStrong communications skills; /liliCapability of simultaneously managing multiple projects with different deadlines; /li /ul pStrong work ethic and affinity with Hermès values; /p pHermès engages positive and passionate people who own the following requirements: /p pExcellent interpersonal and communication skills, with a customer service orientation; /p pTeam player mentality to build meaningful relationships and ability to work autonomously; /p pAvailability, flexibility and dynamism to function in a high-pace environment; /p pDetermined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
/p pbWHAT WE OFFER /b /p pContract Type: Permanent /p pWorking Hours: Full-time /p pIndicative Starting Gross Annual Salary: €30,000, determined according to objective and gender-neutral criteria.
/p pVariable Pay: Eligibility for an annual incentive plan in line with Company policies.
/p pBenefits: €10 meal voucher per working day, in addition to statutory and collective bargaining benefits.
Employees may also be eligible for supplementary benefits and wellbeing programs in accordance with Company policies /p pIn Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds.
Join the human adventure of Hermès!
/p pA creator, artisan and seller of high-quality objects since ****, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide.
Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.
Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
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📌 Crm & Client Data Specialist (Milano)
🏢 Hermès Paris
📍 Milano