h3JOB TITLE: /h3pBanqueting Manager - Events Operation Manager /ph3DIVISION: /h3pFood Beverage /ph3REPORTS TO: /h3pDirector of Food and Beverage /ph3DOTTED LINE TO: /h3pDirector of Events /ph3About Food Beverage /h3pAt Rosewood Rome, food and beverage embody La Dolce Vita, offering three distinctive outlets — a refined Italian bistro, a lively lobby café and bar, and a rooftop destination with sweeping city views — alongside curated events and elevated in room dining. Rooted in Roman heritage yet reimagined with contemporary flair, our culinary experiences celebrate local artisans, seasonal produce, and sustainable practices. The impact we aspire to create is a sense of connection: guests savoring authentic flavors, communities empowered through partnerships, and memorable moments that position Rosewood Rome as a cultural and culinary landmark. /ph3Impact of this role /h3pThe Events Operations Manager is central to delivering exceptional event experiences that reflect the hotel’s luxury standards and brand identity. This role ensures flawless execution of all events, from intimate gatherings to large-scale banquets, by coordinating logistics, managing resources, and maintaining operational excellence. Through meticulous planning and real-time problem-solving, the manager guarantees that every event runs smoothly, exceeding client expectations and enhancing guest satisfaction. /ppFinancially, the position drives profitability by optimizing event operations, controlling costs, and identifying opportunities for upselling and cross-selling services. By analyzing performance metrics and collaborating on strategic initiatives, the manager contributes to revenue growth while safeguarding quality and efficiency. /ppBeyond operations, the Events Operations Manager fosters strong relationships with clients, vendors, and internal teams, ensuring seamless communication and collaboration. Their leadership in training and motivating staff creates a culture of service excellence and innovation, empowering the team to deliver memorable experiences consistently. /ppUltimately, this role bridges strategic vision and operational execution, making it a key driver of the hotel’s reputation, client loyalty, and long-term success in the competitive luxury hospitality market. /ph3Key Responsibilities /h3ulliEnsure FB activities align with corporate and hotel strategies and implement actions as appropriate.



/liliPrepare and update departmental operation manuals provided by Rosewood Corporate and implement them in the hotel. /liliConduct regular briefings and ensure departmental meetings are effective. /liliHold monthly meetings with all restaurants to share financial performance (PL), guest satisfaction scores, glitch reports, and upcoming objectives. /liliDeliver a monthly PL report with explanations for discrepancies to the Director or Assistant Director of FB. /liliEnsure associates meet Rosewood objectives and always deliver exceptional guest service. /liliHandle complaints courteously and efficiently, ensuring satisfactory resolution. /liliMaintain positive interactions with guests and colleagues. /liliPersonally verify service levels through Forbes and LQA spot checks. /liliBe present during peak periods to ensure smooth operations. /liliEnsure brand standards are implemented. /liliMonitor service and product quality, conduct inspections with chefs, and take corrective actions when needed. /liliMaintain cleanliness and organization in both front and back of house. /liliDeep knowledge of menu items and recommend food beverage pairings and upselling alternatives. /liliPrepare an annual marketing plan with the restaurant team and FB Director. /liliContinuously evaluate market trends and seek opportunities to increase restaurant visibility. /liliOperate the restaurant to maximize profit and meet financial goals. /liliAssist in annual marketing plan and monthly reforecasting. /liliManage costs proactively and ensure compliance with financial policies. /liliSupervise recruitment and selection of FB associates, ensuring a competency‑based approach and non‑discrimination. /liliDevelop associates through training, coaching, and career planning. /liliEncourage creativity and innovation within the team. /liliKnowledge of labor laws related to hospitality. /liliRepresent Rosewood positively inside and outside the hotel. /liliMaintain high personal presentation standards and strong professional relationships. /liliUphold brand integrity and always company values. /liliWork within pre-established budget limits.



/li /ulpWhile this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates. /ph3Critical Skills Qualification /h3ulliHospitality Education - Degree or diploma in hospitality management, business, or culinary arts provides a strong foundation. /liliLeadership Experience - Minimum 3 years in a supervisory or management role within luxury hotels or high‑end restaurants. /liliFood Beverage Expertise - Deep knowledge of food, wine, premium spirits, and menu design. /liliFinancial Knowledge - Skilled in budgeting, forecasting, cost control, and analyzing PL reports. /liliLanguages - Fluent in English and Italian; additional languages are a plus for international clientele. /liliCertifications - Food safety, hygiene, and alcohol service certifications as required by local regulations. /liliLeadership Team Development - Ability to motivate, coach, and mentor staff, fostering a culture of excellence. /liliGuest Hosting Relationship Building - Acts as the face of the restaurant, warmly welcoming guests and building loyalty through genuine connections. /liliCommunication Skills - Clear, empathetic communication with guests, staff, and other departments. /liliCustomer Service Excellence - Resolves complaints gracefully, ensuring memorable guest experiences. /liliProblem Solving Adaptability - Handles unexpected challenges calmly and efficiently. /liliFinancial Acumen - Manages costs, revenue, and profitability while maintaining quality. /liliMarketing Awareness - Identifies opportunities to increase visibility and stay ahead of market trends. /liliTraining Development - Implements training programs and career plans to grow team capabilities. /liliMulticultural Versatility - Comfortable working in diverse, international environments. /liliInnovation Creativity - Encourages new ideas in service, menu design, and guest engagement. /liliWe offer a competitive salary ranging from €38,000 to €45,000 gross per year, depending on experience, expertise, and alignment with the requirements of the role. /li /ulh3Document Addendum /h3pJob Descriptions are only valid with this addendum page; signed by authorised Management only and according to authorized levels below. /ppThis job description will be reviewed on a regular basis to incorporate any new responsibilities that reflect the business requirements. /p #J-18808-Ljbffr

📌 [RWROM] - Banqueting Manager - Events Operation Manager (Italia)
🏢 Rosewood Hotel Group
📍 Italia