ppbBe | Shaping the Future Poland /b has a proven position of being a reliable partner for financial services organisations to analyse complex requirements, find solutions and implement them in their entirety, regardless of their complexity. Since the foundation of bBe Poland /b in 2013, we have been continually expanding and customising our spectrum of services. Today, we are privileged to have in our team the best individuals in each sector we operate within the financial services industry. /ppbService Management Deputy Team Lead /b, you will act as the key link between technology teams, business stakeholders, and vendors, driving service quality, operational excellence, governance, and continuous improvement across the organization. /ph3Key Responsibilities: /h3ulliOwn and develop the Service Management framework and operating model /liliGovern Incident, Problem, Change, Request, and Service Level Management processes /liliDefine and monitor KPIs, SLAs, OLAs, and service performance dashboards /liliLead operational governance reviews, major incident follow-ups, and service improvement initiatives /liliManage vendor performance, contractual commitments, and service quality /liliSupport budget planning, cost optimization, and financial governance /liliDrive automation,



simplification, and service maturity initiatives /liliPartner with Engineering, Operations, Risk, Audit, Security, and business stakeholders /li /ulh3Requirements: /h3ulli10+ years of experience in IT Operations, Infrastructure, or Service Management /lili5+ years of experience in leadership, governance, or service delivery roles /liliStrong knowledge of ITIL processes and Service Management best practices /liliHands-on experience with Incident, Problem, Change, and Service Level Management /liliExperience managing vendors, service providers, and operational performance /liliStrong stakeholder management, reporting, and communication skills /liliExperience working in large enterprise environments /li /ulh3Nice to Have: /h3ulliBanking, financial services, or other highly regulated industries /liliServiceNow or other ITSM platforms /liliAutomation, AIOps, operational analytics, or continuous improvement initiatives /liliProject or program management experience /li /ulh3Our offer: /h3ulliCompetitive remuneration on B2B contract /liliAccess to Mindgram – mental health well-being platform /liliFree gym at Q22 /li /ul /p #J-18808-Ljbffr

📌 Service Management Deputy Team Lead (Milano)
🏢 Be | Shaping the Future Poland
📍 Milano