Job Purpose
Take care of the day-to-day processes with the customer in order to achieve the highest possible levels of service to maintain our quality accreditations and maximize customer satisfaction.

Responsibilites and Tasks
• Order administration: in order to ensure correct and timely deliveries to the customer and to ensure correct pricing:
• - Order entry, rescheduling and expediting via internal system
• - Ensure correct placing of purchase orders
• - Adjust and improve purchase orders (change, improvement, escalation)
• - Monitor and control reservation controlled items (CBM, Ceiling, etc.)
• Keep Customer Cross Reference files up-to-date in line with agreed contracts and quotations:
• - Invoicing, credit/debit- and selfbill handling: ensure a timely payment and balancing of stock and return shipments
• Stock control: have a good balance between meeting customer requirements by avoiding slow moving and excessive stock:
• - Monitor local and consignment stock levels, and take any corrective actions necessary together with the Sales team to minimize the slow-moving-,



excessive- and obsolete stock levels
• Master file maintenance: facilitate the day-to-day running of the customer’s account:
• - Maintain accurate customer information, in order to have a clear record of customers’ specific requirements
• Customer Relationship: join customer visits depends on necessity:
• - Support Sales actively in terms of Logistic/SCM issues and customer visits
• Internal Relationship: facilitate the smooth communication and positive cooperation between CS and other Murata departments:
• - Follow processes in line with documented procedures within the job’s authorization levels

Required Knowledge/Experience
• Secondary school level or comparable commercial education in connection with the appropriate professional experience (3 years)
• Advanced experience in ERP systems (USSO/AS400, SAP, etc.)
• Basic commercial Skills
• Good English and local language skills in speaking and

📌 Customer Service Representative (Cernusco sul Naviglio)
🏢 Murata
📍 Cernusco sul Naviglio