When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As a Community Manager with Hines, your duties include, but are not limited to:
• Move-in and move-out practices, ensuring a quality welcome for tenants
• Site inspection of the structure for tenants
• Structure tour of the shared areas (e.g. gym order, coworking, bike room) and their good maintenance
• Organize and supervise the shared areas.
• Use of the PMS and support in the implementation of the PMS itself and the App
• Creation and coordination of events within the structure
• On-site marketing support for activities/communications/branding
• Finance side support for reviewing tenant payments/unpaid balances/balance sheets
• Management of complaints by tenants
• Communication of move-outs for timely re-marketing
• Point of reference for on-site safety and system updating
• Receive shipments and parcels for tenants
• Key Contact person in case of on-site collection of parcels
• Inspections of small maintenance interventions/deficiencies: e.g., Remote control/cooling system malfunction and coordination with handyperson
• Reporting malfunctions/interventions required within the shared areas.
• Collection of requests/delivery of upselling services from tenants (e.g. tents/kitchen & linen pack)
• Restaurant reservations
• Booking services: baby-sitting, dog sitting, food and flower/theater delivery
• Concierge services and advice on activities in the area (restaurants, hairdressers, etc.) and related reservations if requested
• Verify that maintenance work conducted for tenants is conducted prom
📌 Community Manager (Milano)
🏢 Hines
📍 Milano
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