Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalates to Guest Relations Manager when needed
- Ensure compliance with health and quality standards

Requirements
- Only for Indonesian Citizen
- Fluent in English and Japanese, with a certified Japanese Language Test (minimum N2)
- Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable
- Fresh Graduates are welcome

📌 Guest Relations Officer (Puglia)
🏢 Ayana Hospitality
📍 Puglia