Help Desk Consultant (Level I & II) Location: Reggio Emilia (hybrid work option)
Sector: Digital Healthcare / Traceability & Sterilization Software
Contract Type: Full-time
Who we are Promedital is an Italian company with over 30 years of experience in developing and providing advanced software solutions for the healthcare sector. Our products — including Sixster, SUIS and EVA — support hospitals, sterilization units and surgical departments in the management, traceability and safety of medical instruments.
Role description To expand our technical support team, we are looking for Level I and II Help Desk Consultants who will provide assistance on our software solutions. The selected candidate will offer technical support to clients (both public and private healthcare facilities), guiding them in the correct use of the applications, troubleshooting issues, and managing configurations.
Support will be provided via phone, email, and the company ticketing system.
Key responsibilities Managing support requests via ticketing system, phone, and email




Analyzing and resolving technical and functional issues (Level I & II)
Providing remote assistance to end users
Analyzing application logs to identify anomalies
Checking data consistency through SQL queries
Identifying potential systemic issues (network, server, database)
Supporting software configuration and correct usage
Collaborating with the development team for complex reports and escalations
Requirements Technical diploma or degree in IT (or equivalent experience)
Basic knowledge of relational databases (preferably SQL Server)
Ability to read and write simple SQL queries
Excellent written and verbal communication skills
Strong problem-solving and customer-oriented mindset
Ability to work both independently and within a team
Previous experience in similar roles (preferred)
What we offer Integration into a young, dynamic, and innovation-driven team
Internal training path on products and company processes
Opportunities for

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