As Front Office Manager, I will assume full responsibility for the efficient operation of theFront Office department to provide exceptional products and services within brand operating standards.
Have a thorough knowledgeof all facilities and services offered by the hotel includingtype of rooms available as well as their location and layout,selling status, rates, and benefits of all packages plans,credit policy of the hoteland reservation coding.
Understand the hotel's policy on guaranteed reservations and no-shows.
Track future room availabilitieson the basis ofreservations. Iam able todetermine room rates based on the selling tactics of theresort.
Oversee the management of the guest history and profile system in conjunction with the Reservations Manager.
Work in partnership with Guest Services, Reservations, Housekeeping and F&B; to ensure guest's needs are determined/metand oversee the overall smooth operation of guest arrivals.
Instill a cost-focused philosophy through training and education.
Operate the property consistent with all legal,



statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls.
To execute the position of Front Office Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

Possess a Bachelor's degree in Hotel Management, Business Administration or related field plus two-four years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience.
Fluent in English and Italian; I understand that additional languages are preferred.
Applicants must hold the appropriate visa and/or work permit where applicable. European visa or valid work permit required
The above is intended to provide an overview of the role a

📌 Front Office Manager (Italia)
🏢 Intercontinental Hotels Group
📍 Italia