Location
Location
Italy
Region
Lombardy
City
Sesto San Giovanni
Career Area
Project & Process Management
Experience Level
Experienced Professionals
Description and requirements
What's the role?
At Hilti, we are on an exciting journey to transform the way we serve our customers around the world.
As a Solution Manager, you will play a key role in shaping the future of Customer Care by turning customer insights into scalable business solutions. You will work at the intersection of customer experience, business processes, and digital transformation, partnering with global teams to design and implement new ways of working that make life easier for our customers and our people.
This is a unique opportunity to influence a global transformation program, collaborate with international stakeholders, and create solutions that will be adopted across Hilti markets worldwide.
Who is Hilti?
Hilti is where innovation improves productivity, safety, and sustainability in the global construction industry. With over 34,000 team members across more than 120 countries,
we build strong customer relationships through cutting-edge products, software, and services.
But what truly sets us apart is our culture. We invest in our people, encourage ambitious career growth, and empower everyone to make a meaningful impact from day one.
What does the role involve?
In this role, you will:
- Turn customer journey insights and business needs into practical, scalable Customer Care solutions.
- Design and optimize global business processes and ways of working.
- Partner closely with Product Owners and agile teams to shape solution development and delivery.
- Act as the connector between customer journey teams, product teams, rollout managers, and regional organizations.
- Support the implementation of new Customer Care operating models and case management solutions.
- Drive adoption through training, communication, and change management initiatives.
- Contribute to testing, rollout activ
📌 Solution Manager (Italia)
🏢 Hilti
📍 Italia