Order Entry Clerk position supporting customer inquiries and order processing via phone and email. The role involves handling routine customer requests, resolving issues, and coordinating with internal teams to ensure positive service delivery.
Responsibilities
Handle inbound and outbound customer calls and emails regarding orders and service requests
Resolve routine customer inquiries directly or escalate to appropriate internal departments
Develop product and service knowledge to support customer interactions effectively
Accurately record customer interactions and data using internal systems
Identify and communicate customer needs to service and technical teams
Requirements
Technical diploma or equivalent qualification (approximately 12 years of education)
Minimum 2 years of customer service or contact center experience
Proficiency with phone and email customer communication
Ability to quickly learn and navigate computerized systems
Strong problem-solving and customer-focused mindset

📌 Order Entry Clerk - Maternity Replacement (Lazio)
🏢 Abbott
📍 Lazio