Customer Service Representative role managing sales orders, customer inquiries, and order-to-cash processes for a medical device company. The position involves processing orders through multiple channels, resolving customer issues, and coordinating with internal departments to ensure accurate fulfillment and customer satisfaction.
Responsibilities
Process and manage sales orders from multiple channels including EDI, phone, and mail
Resolve customer issues, complaints, and order discrepancies with timely follow-up
Maintain accurate order entry, invoicing, and consignment inventory records
Log customer interactions and monitor open cases in CRM system
Coordinate with sales, finance, supply chain, and warehouse teams on order fulfillment
Requirements
Experience managing sales orders and order-to-cash processes
Proficiency with EDI systems and CRM platforms
Strong customer service and problem-resolution skills
Ability to manage high volume of incoming orders and communications
Knowledge of inventory management and invoicing procedures
Excellent organizational and attention-to-detail capabilities
Compensation:
€25,300-€42,300 EUR annual

📌 Customer Service Representative (Lazio)
🏢 Stryker
📍 Lazio