h3VRMO Senior Investigation Specialist EN, KYC /h3pAmazon is looking for a Senior Investigation Specialist, to evaluate high-risk transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience.
/ph3Key Job Responsibilities /h3ulliTake appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
/liliInvestigate suspicious activity and behaviour that could pose a risk to Amazon, our customers, or merchants.
/liliInvestigate complex cases and deep dive where necessary.
/liliMaintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
/liliTake appropriate action based on established procedures and document those actions.
When procedures are not available, follow established escalation paths to ensure resolution.
/liliAchieve weekly productivity and quality standards for investigations.
/liliBe prepared to be flexible with working hours and work Saturdays and/or Sundays.
/liliCommunicate via email and telephone with sellers and other external and internal customers to make informed decisions about risk.
/liliParticipate in other special projects/assignments and collaborate with appropriate business teams as necessary.
/li /ulh3Basic Qualifications /h3ulliExcellent written and spoken English and the ability to compose grammatically correct, concise and accurate written responses /liliExcellent interpersonal skills,



with the ability to communicate complex issues correctly and clearly to both internal and external customers /liliDemonstrated ability to work independently and make complex investigation decisions with little to no guidance /liliExcellent problem solving skills /liliDemonstrated ability to analyse and solve problems with key attention to detail and ability to identify unfamiliar MOs /liliExceptionally strong customer handling and conflict resolution skills, with a keen focus on quality and customer experience.
/liliSelf-disciplined, diligent, proactive and detail oriented /liliAbility to adapt easily to change and learn quickly within a fast-paced environment.
/liliStrong organizational skills /liliEffective prioritisation of work time to ensure productivity, fulfil department standards for time spent and individually prioritize multiple tasks of competing urgency /liliDemonstrated ability to exceed expectations regarding performance and individual contribution /liliAbility to maintain high levels of confidentiality and data security standards /liliExperience with Microsoft Office, including Outlook, Word, and Excel /liliPassionate commitment to Amazon's emergence as the world's most customer-centric company /li /ulh3Preferred Qualifications /h3ulliExperience in VRMO investigations processes and policies /li /ulpOur inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
/ppAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Veterans, military spouses, and people with disabilities are encouraged to apply.
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📌 Vrmo Senior Investigation Specialist En, Kyc (Parma)
🏢 Amazon
📍 Parma