- Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
- In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
- Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
- In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
- E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
- Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
- Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
- Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.




- Read and follow directions given in the note section.
- Ensure quality and freshness of all items chosen.
- Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
- Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars.
- Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping..
- Process the orders through the point of sale (POS) system.
- Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
- Maintain organization and cleanliness of staging areas and equipment.
- Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
- Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of re

📌 Online Grocery Pick-Up Clerk (Milano)
🏢 Kroger
📍 Milano