Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place - creating a future where people and place enrich one another.
Key Responsibilities:
- Supervise and lead the Night Front Office team, ensuring efficient and professional overnight operations.
- Participate in the training, coaching, and development of the Night Team.
- Ensure seamless late arrivals and early departures while maintaining exceptional guest service standards.
- Handle special guest requests, complex situations, and urgent matters occurring after the closure of Housekeeping and Room Service operations.
- Coordinate closely with Concierge, Housekeeping, Food & Beverage, Spa, and Valet teams to ensure a seamless guest experience.
- Monitor reservations, financial reports,



and night audit procedures to ensure operational accuracy.
- Oversee billing follow-up for daily departures and monitor credit limits in accordance with hotel policies.
- Maintain accurate guest records and ensure confidential information is updated within the Property Management System.
- Track key performance indicators and recommend continuous improvement initiatives for overnight operations.
- Ensure the implementation and monitoring of quality standards and luxury service procedures.
- Ensure compliance with internal procedures, policies, and safety regulations.
- Work closely with the Security team to ensure the safety and wellbeing of guests and employees throughout the night.
- Maintain Front Office and back-office areas in a clean, organized, and secure condition.
- Support the hotel's sustainability initiatives and promote environmental best practices among team members.
- Assists in the recruitmen

📌 [RWROM] - Night Manager (Roma)
🏢 Rosewood Hotel Group
📍 Roma