To strengthen our Back Office team, we are looking for a reservations agent

Your professional profile:
- Training in the hotel or restaurant industry, with proven skills and a passion for the hospitality sector.
- Previous work experience in the industry, a strong customer-oriented mindset, and solid management of the day-to-day operations of an accommodation facility.
- Familiarity with major hotel management software-ideally PROTEL-and the ability to use it effectively.
- Good knowledge of Italian, German, and English, ensuring smooth and professional service to an international clientele.
- Excellent organizational skills, reliability, and the ability to handle complex situations calmly and professionally.
- Proven communication and interpersonal skills, essential for working with guests and colleagues.
- Openness to using new technologies and to ongoing training to improve your professional skills.

Your responsibilities:
- Handling accommodation requests received via email or phone and guiding guests through every step of the booking process with competence and courtesy.




- Handling various administrative tasks, contributing to the smooth operation of the office, and supporting the team in their daily work.
- Using digital tools such as PROTEL, Quovai, Outlook, and other IT systems necessary for managing reservations and internal communication.
- Providing information on in-house services (spa, restaurant, activities) and recommendations on local attractions and events.
- Collaborating with other departments (housekeeping, restaurant, wellness) to ensure a coordinated and flawless guest experience.
- Handling any special requests or complaints with professionalism, empathy, and a solution-oriented approach.
- Active participation in team meetings and training sessions, contributing ideas and a spirit of collaboration.

What you can expect:
- A year-round position in a young, dynamic, and motivated team
- A modern work environment in the heart of Santa Cristina

📌 Reservation Clerk (Firenze)
🏢 Cavallino Bianco
📍 Firenze