Questa posizione è in ABB
Il processo di selezione sarà interamente gestito ABB.
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Noi di ABB aiutiamo le industrie a operare in modo più snello e pulito, e ogni persona qui contribuisce a rendere possibile tutto questo. Avrai la possibilità di assumere un ruolo di leadership, sarai supportato nella tua crescita e sarai orgoglioso dell'impatto che creeremo insieme. Unisciti a noi per contribuire a far funzionare ciò che fa funzionare il mondo.
Questa posizione risponde a:
Sales Support Manager - Customer Support
Your Role and Responsibilities
In our Customer Support team, you will contribute to the transition towards digital tools, supporting the adoption of practical solutions. You will play a key role in supporting the full lifecycle of customer orders, from initial entry into our systems to ongoing coordination and assistance throughout the process
*- Work model: #LI-Hybrid*
In this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for:
* Contributing to the identification and adoption of digital solutions that support team activities and process evolution.
* Exploring the use of AI-based tools and automation to support specific order entry steps, from data collection to document or information handling.
* Leading the resolution of customer requests by coordinating with internal teams.
* Managing the end-to-end handling of orders (e.g., scheduling, invoicing, transportation).
* Keeping customers proactively informed and helping clarify their requests.
* Leading initiatives aimed at improving the overall customer experience, ensuring responsiveness, clarity, and reliability throughout the order process.
Qualifications for the Role
* You are pursuing or have recently completed a degree in Management Engineering, Economics, Data Analytics, or a related field.
* You are passionate about digital tools and customer support processes
* You have excellent knowledge of Microsoft Office, e
📌 Customer Support Specialist (Bergamo)
🏢 ABB
📍 Bergamo