h3Job Description /h3 pLeonardo is an international industrial group and one of the world's leading companies in the Aerospace, Defence, and Security sectors, delivering multi-domain technological capabilities in the fields of Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security, and Space. With more than 60,000 employees worldwide, the company has a strong industrial presence in Italy, the United Kingdom, Poland, and the United States, and operates in 150 countries through subsidiaries, joint ventures, and equity investments. A key player in major strategic programs at the global level, Leonardo is a technology and industrial partner to governments, defence administrations, institutions, and businesses. /p pFor our Helicopters Division, we are looking for a Service Delivery Manager. /p h3Main responsibilities /h3 ul liAct as day by day main contact for each Customer providing timely responses to their needs; /li liUnderstand Customer operations and needs, to identify the proper level of service performances to be monitored; /li liDecide the best approach towards the Customer in resolving operational issues, both in terms of feasibility, time schedule and cost impact; /li liInfluence Customer operational standards, proposing LHD service solutions (Service Plans, Spare Parts Planning, Spare Parts Packages, BOA Contracts, etc.) as part of joint improvement initiatives; /li liOrganize periodic visits at Customer, together with the relevant Technical Representative; /li liMonitor fleet performances and LHD service delivery performances (through a set of defined KPIs), against defined targets; /li liDefine appropriate target performance levels for each Customer (in addition to the ones already formalized through service contracts), based on a detailed assessment of their operations and needs; /li liCoordinate Service Delivery departments ensuring delivery alignment with Customer expectations and Contractual requirements.



/li /ul h3ESSENTIAL KNOWLEDGE EXPERIENCE /h3 ul liBachelor/master degree in Engineering/Finance/Management /li liPrevious 5/10 years’ experience in Defense/ Aerospace / Automotive or equivalent High Tech company sector as Key Accountant within the After Sales Department /li liFluent English (French and Spanish as a plus) /li /ul h3REQUESTED SKILLS /h3 ul liCustomer orientation /li liAvailability to travel frequently or stay abroad for a medium/ long period /li liAbility to work in team /li liProactive approach /li liFocused on results /li liAbility to think out of the box /li /ul h3WHAT WE OFFER /h3 pEngagement, recognition of skills, and a strong focus on people's well-being and safety are the cornerstones of our corporate culture. /p pEvery day, we are committed to fostering an inclusive and stimulating work environment by actively promoting the principles of inclusion, equity, and diversity enhancement. /p pOur reference collective labor agreement is the National Collective Labor Agreement (CCNL) for the Private Metalworking Industry and Plant Installation Sector. /p ul liWorking arrangement: Hybrid /li liEmployment category: White-collar employee /li liContract type: Permanent contract /li li13th-month salary /li liPerformance premio linked to business results /li liWelfare vouchers worth €250 per year /li liOngoing training and professional development opportunities, including both technical and soft skills /li liWell-being: We place the economic, physical, social, and psychological well-being of our people first, offering a variety of solutions tailored to their needs. /li /ul pThe company reserves the right to assess the appropriate employment level and compensation package based on objective criteria emerging during the selection process and in line with the seniority of the selected candidate and the position itself, in accordance with the principles of fairness, transparency, and equal opportunities established by applicable legislation. /p pbSeniority: /b Expert /p pbPrimary Location: /b IT - Sesto Calende /p pbContract Type: /b Permanent /p pbTotal Base Pay Range: /b 42.803,56 - 66.363,72 € /p pbHybrid Working: /b Hybrid /p #J-18808-Ljbffr

📌 ELI_SERVICE DELIVERY MANAGER (Sesto Calende)
🏢 Leonardo
📍 Sesto Calende