pbJob Description: /b /ppbCloser to Space, closer to the Future: join Telespazio – Leonardo Space Division! /b /ppbLeonardo /b is a leading global industrial group in Aerospace, Defence and Security, delivering advance multi-domain technologies across Helicopters, Aircraft, Aerostructures, Electronics, Cybersecurity, and Space. As part of the Leonardo Space Division, bTelespazio a joint venture between Leonardo (67%) and Thales (33%) /b is a global reference in the field of satellite solutions and services. With a workforce of over 3.300 professionals across its offices in Europe and around the world, Telespazio operates an international network of Space Centres and Teleports, offering cutting‑edge solutions in Geoinformation Services, Satellite Systems and Operations, and Satellite Communications. /ppJoin us as we continue to push the boundaries of what’s possible in Space. /ppWithin the bDigital Solutions – Service Management /bteam, we are looking for a resource to take on the role of bService Management Specialist /b, with experience in Project Management, process analysis, IT Service Management, and the management of digital transformation initiatives. /ph3Main Responsibilities /h3ullipSupport the governance of ITSM platforms and processes through analysis, monitoring, and continuous improvement of operational workflows /p /lilipCollaborate in managing Incident, Change, and Request Management processes, ensuring proper alignment with involved stakeholders /p /lilipGather, analyze, and formalize functional and operational requirements from various business units /p /lilipDesign and optimize workflows and business processes, with a focus on information flows and data quality /p /lilipSupport the creation and maintenance of process documentation (procedures, KPIs, reporting, operational materials) /p /lilipCoordinate project activities, including planning, risk management, progress monitoring, and interaction with multidisciplinary teams /p /lilipCollaborate with technical teams (infrastructure,



security, workplace) to ensure solution consistency and integration with existing processes /p /li /ulh3Role Requirements /h3ullip3–5 years of experience in IT Project Management, or Process Management, preferably in consulting or corporate environments /p /lilipExperience coordinating IT and digital transformation projects (Agile/Waterfall) /p /lilipFamiliarity with ITSM processes and ticketing tools bServiceNow /b or bJira Service Management /b /p /lilipStrong stakeholder management and effective communication skills with both technical and business teams /p /lilipProblem‑solving attitude, operational autonomy, and strong goal orientation /p /lilipExperience working in multi‑team and multidisciplinary environments /p /li /ulh3Soft Skills /h3ullipExcellent communication skills and customer‑oriented mindset /p /lilipStrong problem‑solving abilities and priority‑management skills /p /lilipTeam‑oriented approach and ability to perform under pressure /p /lilipFluent in written and spoken English (C1 level) /p /li /ulh3What We Offer: /h3ullipA stimulating and dynamic working environment with flexible working hours /p /lilipHybrid working (onsite and off‑site) /p /lilipComprehensive health insurance /p /lilipMeal voucher, company canteen and employee welfare programs /p /lilipFree access to online learning platform with courses from top universities /p /lilipOpportunities for international experiences /p /li /ulh3Why Telespazio /h3pAt Telespazio, the well‑being, safety, and development of our people are at the heart of our corporate culture. We actively foster an inclusive, diverse, and stimulating work environment, promoting the principles of equity and the value of diversity. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age. /ph3Seniority /h3pJunior /ph3Primary Location /h3pIT - Roma - Via Tiburtina, 965 /ph3Contract Type /h3pPermanent /ph3Hybrid Working /h3pHybrid /p #J-18808-Ljbffr

📌 Telespazio- IT Service Management Specialist (Roma)
🏢 Leonardo
📍 Roma