At MEDvidi, we are improving access to mental health care across the United States through a modern telemedicine platform.

We are looking for a Patient Support Specialist to join our team and become the first point of contact for patients. In this role, you will support patients with empathy, clarity, and ownership, helping them navigate questions related to prescriptions, pharmacies, billing, documents, and platform-related issues.

This role is ideal for someone with strong English, solid customer support experience, and the ability to stay calm and professional in a fast-paced environment.

About the Team
Our Customer Support team works at the intersection of patient care and internal operations. We serve as the first link between patients and internal teams, including prescriptions, billing, and documentation.

Our mission is to provide human, empathetic, and structured support to patients who may be in a vulnerable emotional state. We do not aim to simply close tickets. We aim to guide patients, keep them informed, reduce uncertainty,



and ensure they feel supported throughout their experience with MEDvidi.

Working Schedule
• Full-time position: 5 days per week, 8-hour shifts.
• Working hours: Aligned with the US Pacific Time Zone (PT).

Possible schedules:
• Tuesday - Saturday: 10:00 AM - 6:00 PM PT.
• Wednesday - Sunday: 9:00 AM - 5:00 PM PT.

Flexibility is required: Candidates must be available to work either schedule, depending on business needs.
Training period: The training schedule may differ from the regular working schedule. Candidates must be flexible to accommodate training hours.

Responsibilities

• Handle incoming patient requests via calls, email, and chat.
• Support patients with prescriptions, pharmacies, billing, documents, and general platform-related questions.
• Escalate complex or unresolved cases to the appropriate internal teams.
• Track open cases and follow up proactively.
• Keep patients informed with clear, calm, and empathetic com

📌 Patient Support Specialist (Italia)
🏢 Medvidi
📍 Italia