About Barilla

At Barilla, we believe that every great journey begins with passion and a bold vision. From our humble beginnings in 1877 in a small shop in Parma, Italy, we’ve blossomed into a global leader in the food industry, guided by our commitment to progress and excellence.

Today, Barilla is an international group present in more than 100 countries and we are proud to be recognized as the world’s top food company by reputation. With 22 beloved brands in our portfolio, we are world leader for pasta, the number one choice for ready-made sauces in Europe, leader for bakery products in Italy, and for crispbread across Scandinavia with Wasa.

Our success story is written by a passionate team of almost 9,000 dedicated employees across 30 plants and offices worldwide, all united by a shared mission to nourish the future with purpose and passion.

Are you ready to add your unique flavor to our journey?

Job description

Are you ready to step in? We are looking for a Customer Service Intern.

Job purpose

The candidate will support the management of the Order to Cash process,



ensuring effectiveness and efficiency. She/He will be responsible for a positive customer experience by providing them with regular updates and clarifications.
She/he will ensure that inquiries are resolved providing assistance in any necessary escalation.

Main responsibiltiies

• Support the management of the Order to Cash (OTC) process on assigned geographies, ensuring effectiveness and efficiency.

• Apply Incoterms according to customer and country requirements, ensuring shipping feasibility.

• Follow logistics execution in coordination with internal teams, ensuring on-time delivery performance.

• Communicate proactively with customers on orders, out-of-stock situations, commercial conditions, product portfolio, import documentation, complaints and logistics topics, ensuring a seamless customer experience.

• Support customers and internal stakeholders in the issuing of importation certif

📌 Customer Service Internship (Parma)
🏢 Barilla Group
📍 Parma