We are seeking a skilled Backup & Storage Administrator to provide Level 2 operational support for enterprise backup and storage environments. The successful candidate will be responsible for incident resolution, change management, system maintenance, and ensuring the availability and performance of backup and storage infrastructure through the ITSM ticketing platform (Remedy).

Key Responsibilities:

• Provide Level 2 Incident and Change Management support for backup and storage infrastructure.
• Manage support requests through the ITSM ticketing platform (Remedy).
• Install, configure, maintain, upgrade, and troubleshoot backup and storage solutions.
• Monitor system health, performance, and capacity across storage and backup environments.
• Perform storage provisioning, SAN zoning, LUN mapping, and NAS configuration.
• Troubleshoot infrastructure issues using both GUI and CLI tools.
• Participate in change implementation, maintenance activities, and root cause analysis.
• Collaborate with cross-functional infrastructure and operations teams to ensure service availability.




• Participate in the scheduled on-call rotation to provide after-hours support.

Required Technical Skills:

• Backup Technologies
• Commvault
• Storage Technologies
• Evergreen (formerly Pure Storage) C/E Series (High Priority)
• Dell ECS
• Dell Isilon
• Brocade SAN Switches

Technical Requirements:

• Strong knowledge of Microsoft Windows Server and Linux operating systems.
• Solid understanding of Storage Area Networks (SAN), including:
• SAN zoning
• LUN mapping
• NAS protocols (SMB, NFS)
• Hands-on experience with Commvault Backup, including:
• Installation
• Configuration
• Administration
• Maintenance
• Upgrades
• Troubleshooting
• Experience administering the listed storage platforms using both GUI and CLI.
• Good knowledge of Brocade Fabric OS (FOS) CLI.

Preferred Qualifications:

Experience with the following technologies is considered an advantage:

• VMware (vCenter, ESXi, vCloud)
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