h3ABOUT US /h3pFamous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond. Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d’Isère in the winter. The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds. /ppEach of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon. /ph3ABOUT EXPERIMENTAL ROMA /h3pOpening in mid-2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma will be a vibrant and cinematic new destination from Experimental. /ppHoused in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita : elegant, timeless, and irresistibly Italian. /ppThe property will feature 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome. /ph3Join Experimental and be part of an opening where creativity, passion, and the joy of hospitality come together on the Roman scene. /h3h3ABOUT THE JOB /h3h3Guest Relations – Key Contact for Our Clients /h3pAs the primary point of contact for our guests, the Guest Relations professional embodies the soul and excellence of the chalet. A true conductor of the guest experience, he/she anticipates, coordinates, and personalizes every stage of the stay to deliver an unforgettable experience, with particular attention to VIP guests.



/ph3Guest Experience Satisfaction /h3ulliDeliver a unique, seamless, and memorable experience to every guest before, during, and after their stay, /liliProvide a personalized welcome, taking into account guest preferences and profiles, /liliEnsure regular follow-up throughout the stay (in-room accompaniment, presentation of services, interactions in common areas), /liliAnticipate and respond to requests, manage unforeseen situations, and coordinate internal and external services, /liliOversee complaint management and ensure prompt, satisfactory resolution, /liliUpdate guest profiles and conduct pre-arrival research to personalize the welcome. /li /ulh3Interdepartmental Coordination /h3ulliAct as the liaison between Front Office, Housekeeping, Food Beverage, Concierge, Spa, and Management, /liliProvide operational support to teams as needed (check-in/check-out, room inspections, bar or breakfast service), /liliBe present during key moments (VIP arrivals, peak periods, events). /li /ulh3Ambassador of the Property /h3ulliRepresent the chalet’s image and values with professionalism, elegance, and warmth, /liliBuild and maintain trusted relationships with guests, partners, and teams, /liliApply and ensure compliance with service standards and safety regulations. /li /ulh3Sales Guest Loyalty /h3ulliActively promote all hotel services and encourage their use,



/liliPropose and organize tailor‑made services to enhance the guest experience, /liliContribute to guest loyalty through personalized relationships and exceptional service. /li /ulh3ABOUT YOU /h3pPassionate about guest relations, you combine a strong service mindset with excellent communication skills and impeccable presentation. Curious and open-minded, you enjoy personalizing each stay thanks to your excellent memory and broad general knowledge. /ppOrganized, detail-oriented, and versatile, you know how to anticipate needs, manage priorities, and maintain a high level of professionalism in all circumstances. /ph3Key Skills /h3ulliExperience in luxury hospitality. /liliKnowledge of the region and its attractions. /liliProficiency with IT tools and hotel management systems. /liliYou communicate easily with both teams and guests, using appropriate and professional communication skills in Italian and English. /li /ulh3Experience Hospitality, the Experimental Way ! /h3pThroughout your journey with us, you’ll be immersed in a stimulating and innovative environment. /ppYou’ll join a dynamic group and grow alongside a diverse team of passionate professionals and recognized experts. /ppWhether it’s your first role or a new career opportunity, we take pride in recruiting, developing, and retaining the most motivated and talented individuals from all backgrounds and skill sets. /ph3Here’s what we offer: /h3ulliTraining and career development opportunities, /liliMobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more, /liliAttractive discounts across all our venues (cocktail bars, wine bars, and restaurants). /li /ul #J-18808-Ljbffr

📌 Guest Experience M/F - Experimental Roma
🏢 Hotel Domani
📍 Roma