Questa posizione è in Costa Crociere S.p.A.
Il processo di selezione sarà interamente gestito Costa Crociere S.p.A..
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Guest Commerce Director
Shipside
Career
Ready to turn unforgettable guest experiences
into commercial success?
Drive success, Live your ambition
What You Will Do
* Play a key role in shaping unforgettable onboard experiences and driving commercial success as part of the Vessel Senior Management Team
* Analyse guest trends, commercial KPIs and onboard performance, transforming insights into actions that maximise revenue, profitability and guest satisfaction
* Coordinate and optimise the onboard programme (Palimpsest), working closely with all revenue departments to create engaging experiences
* Ensure all onboard commercial initiatives and communications reflect Costa’s brand standards, collaborating with shore-side teams
* Lead and develop multicultural teams, fostering engagement, performance, quality and safety across all onboard revenue activities
Who You Are
Required
* Degree in Marketing & Communication, Business Administration,



Business Management or Hospitality Management
* Minimum 5 years of experience in retail, covering commercial performance, visual merchandising, team management and operational optimization
* Proven experience in revenue management, commercial strategy and KPI-driven performance
* Strong analytical mindset with the ability to interpret data and translate insights into actions
* Excellent leadership, people development and stakeholder management skills
* English proficiency at C1 level and preferably Italian
* Third language at B2 level (French, Spanish, German, Portuguese or Chinese) is mandatory
Nice to Have
* Previous onboard experience is considered a strong advantage
What We Offer
Your life onboard
* International experience combining travel, personal development, and independence
* Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
* Meals & consumption: Free daily

📌 Guest Commerce Director (Milano)
🏢 Costa Crociere
📍 Milano