Facing skills obsolescence, Edflex teams have been committed since 2016 to supporting companies through transformation by developing their employees’ skills.
We put all our energy into delivering exceptional content curation , bringing together the best learning resources from the web and our publishing partners on a single platform.
Our strength? Offering clients and learners content that is constantly updated, available in multiple formats and languages, and covering 230+ topics to enable continuous learning.
To support our growth, we’re looking for curious people who love a challenge and are determined to reshape corporate learning .
Our culture values innovation, proactivity, and performance; our values encourage a taste for challenge, mutual support, transparent communication, and a passion for exploring knowledge.
As part of a newly created role, we’re looking for someone passionate about customer relationships to help us grow Edflex Italy .
Start date: ASAP
As a Senior Customer Success Manager ,
you will own a portfolio of key customers and embody a trusted advisor posture: you build long-term relationships, help customers achieve their business goals, and elevate the Customer Success maturity of the team.
Your goal: maximize the value delivered to customers and drive measurable Customer Success performance (adoption, retention, expansion), while acting as a CSM reference for the Italy team.
You will work daily with all teams (Learning, Communication, Tech, Sales, Product) to provide fast responses and deliver a smooth, high-standard, and consistent customer experience.
Your main responsibilities
1) Relationship leadership & consultative approach
- Build strong, trust-based relationships with key stakeholders (L&D;, HR, managers, leadership).
- Develop a deep understanding of customer challenges (organization, priorities, constraints) and tailor support accordingly.
- Lead strategic conversations (Executive check-ins, QBRs) focused on value, trade-offs, and lo
📌 Senior CSM — Italy (Milano)
🏢 Edflex
📍 Milano