Yourmaintasks:
- BeCasaMonti’sambassadortocustomersandpartners,andhaveathoroughknowledgeofourestablishment'senvironment
- Youwillsupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance.
- Intheabsenceofthereservationsdepartment,youwillmanagereservationrequestsCheckandfollowuponallreservations
- Buildloyaltyamongexistingcustomersandensurethesatisfactionofnewcustomers
- Monitor,handleandresolvecustomerdisputesinclosecollaborationwithyourlinemanagers
- ManageFrontOfficeschedules
- ProvidetrainingforFrontOfficeteams
- Givetoursoftheestablishmenttoprofessionalsandcustomers
- Supervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformanceEnsuringthatFrontOfficeproceduresarecompliedwith,updatedandoptimized
- Controlandmonitoraccountsreceivable
- Developthehotel'sturnoverthroughupsellactions
- Ensurepropermanagementofthecashregister,dailyclosingsandcommissioninvoices
- Manage,motivateandorganizetheworkoftheteamsinordertooptimizecustomersatisfaction
- ParticipateinandleadHeadofDepartmentmeetings
- Youwillberesponsibleforwelcomingguestsandallocatingrooms,workingcloselywiththehousekeepingdepartment.
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📌 Front Office Manager (Roma)
🏢 Hosco.com
📍 Roma