Enthuse customers and provide best experience through best in class hardware, software and technical support services

- Italy – Rome
- IT
- Full-time

Your skills

- Minimum 2 years previous experience in the delivery of IT support services, ideally within the field
- Confidence in addressing break/fix issues – Typically supporting PCs / Laptop
- Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
- Familiarity with ticketing system
- Good English and fluent Italian
- Availability to travel in the area of Rome
- Driving licence

Your tasks

Willing to develop your career in IT support?

Interested in a truly international environment?

Happy to join a friendly and smart working environment?

Ready to attend trainings and to get certifications?

You will:

- Device installations: assist the clients in installation of the software and initial setting up of the systems

- Troubleshooting: identify, diagnose, and resolve issues in computer hardware and software in systems such as Laptops, Desktops, Printers, Mobile devices, Tablets etc.

- User support:



provide support on applications and systems

- Account Management: management of user accounts/permissions

- Connectivity issues: basic network support.

Location: Rome area (availability to travel in the area is required - driving license needed)

Employment contract: 1-year fixed-term (with possibility of switch into a permanent)

Be part of us

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.

Your benefits

- Onboarding program
- Buddy program
- International job opportunities
- Staff discounts
- Buoni pasto (Edenred, Sodexo, UP)/ Meal Voucher
- Internal career development program

📌 Field IT Technician (Roma)
🏢 Hemmersbach
📍 Roma