Job DescriptionScorra verso il basso per una panoramica approfondita di questo lavoro e dei requisiti per i candidati. Invii la sua candidatura facendo clic sul pulsante "Candidati".Leonardo is an international industrial group and one of the world's leading companies in the Aerospace, Defence, and Security sectors, delivering multi-domain technological capabilities in the fields of Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security, and Space. With more than 60,000 employees worldwide, the company has a strong industrial presence in Italy, the United Kingdom, Poland, and the United States, and operates in 150 countries through subsidiaries, joint ventures, and equity investments. A key player in major strategic programs at the global level, Leonardo is a technology and industrial partner to governments, defence administrations, institutions, and businesses.For our Helicopters Division, we are looking for a Service Delivery Manager.Main responsibilitiesAct as day by day main contact for each Customer providing timely responses to their needs; Understand Customer operations and needs, to identify the proper level of service performances to be monitored; Decide the best approach towards the Customer in resolving operational issues, both in terms of feasibility, time schedule and cost impact; Influence Customer operational standards, proposing LHD service solutions (Service Plans, Spare Parts Planning, Spare Parts Packages, BOA Contracts, etc.) as part of joint improvement initiatives; Organize periodic visits at Customer, together with the relevant Technical Representative; Monitor fleet performances and LHD service delivery performances (through a set of defined KPIs), against defined targets; Define appropriate target performance levels for each Customer (in addition to the ones already formalized through service contracts),



based on a detailed assessment of their operations and needs; Coordinate Service Delivery departments ensuring delivery alignment with Customer expectations and Contractual requirements.ESSENTIAL KNOWLEDGE & EXPERIENCEBachelor/master degree in Engineering/Finance/ManagementPrevious 5/10 years’ experience in Defense/ Aerospace / Automotive or equivalent High Tech company sector as Key Accountant within the After Sales DepartmentFluent English (French and Spanish as a plus)REQUESTED SKILLSCustomer orientationAvailability to travel frequently or stay abroad for a medium/ long periodAbility to work in teamProactive approachFocused on resultsAbility to think out of the boxWHAT WE OFFEREngagement, recognition of skills, and a strong focus on people's well-being and safety are the cornerstones of our corporate culture.Every day, we are committed to fostering an inclusive and stimulating work environment by actively promoting the principles of inclusion, equity, and diversity enhancement.Our reference collective labor agreement is the National Collective Labor Agreement (CCNL) for the Private Metalworking Industry and Plant Installation Sector.Working arrangement: HybridEmployment category: White-collar employeeContract type: Permanent contract13th-month salaryPerformance premio linked to business resultsWelfare vouchers worth €250 per yearOngoing training and professional development opportunities, including both technical and soft skillsWell-being: We place the economic, physical, social, and psychological well-being of our people first, offering a variety of solutions tailored to their needs. xysqume The company reserves the right to assess the appropriate employment level and compensation package based on objective criteria emerging during the selection process and in line with the seniority of the selected candidate and the position itself, in accordance with the principles of fairness, transparency, and equal opportunities established by applicable legislation.Seniority: ExpertPrimary Location: IT - Sesto CalendeContract Type: PermanentTotal Base Pay Range: 42.803,56 - 66.363,72 €Hybrid Working: Hybrid#J-18808-Ljbffr

📌 Eli_service Delivery Manager (Sesto Calende)
🏢 Leonardo
📍 Sesto Calende