Facing skills obsolescence, Edflex teams have been committed since 2016 to supporting companies through transformation by developing their employees' skills. We put all our energy into delivering exceptional content curation , bringing together the best learning resources from the web and our publishing partners on a single platform. Our strength? Offering clients and learners content that is constantly updated, available in multiple formats and languages, and covering 230+ topics to enable continuous learning.
To support our growth, we're looking for curious people who love a challenge and are determined to reshape corporate learning. Our culture values innovation, proactivity, and performance; our values encourage a taste for challenge, mutual support, transparent communication, and a passion for exploring knowledge.
As part of a newly created role, we're looking for someone passionate about customer relationships to help us grow Edflex Italy . Start date: ASAP As a Senior Customer Success Manager , you will own a portfolio of key customers and embody a trusted advisor posture:



you build long-term relationships, help customers achieve their business goals, and elevate the Customer Success maturity of the team.
Your goal: maximize the value delivered to customers and drive measurable Customer Success performance (adoption, retention, expansion), while acting as a CSM reference for the Italy team. You will work daily with all teams (Learning, Communication, Tech, Sales, Product) to provide fast responses and deliver a smooth, high-standard, and consistent customer experience. Your main responsibilities
- Relationship leadership & consultative approach Build strong, trust-based relationships with key stakeholders (L&D;, HR, managers, leadership). Develop a deep understanding of customer challenges (organization, priorities, constraints) and tailor support accordingly. Lead strategic conversations (Executive check-ins, QBRs) focused on value, trade-offs, and long-term

📌 Senior csm — italy (Italia)
🏢 Edflex
📍 Italia