E-Commerce Store & Content Specialist - Fixed Term (Maternity Leave)

Scopra di più sui compiti quotidiani, le responsabilità generali e l'esperienza richiesta per questa occasione scorrendo subito verso il basso.
Location
Milano, IT

ID: 12617

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

The E-Commerce Store & Content Specialist supports the management and optimization of the online store by carrying out content, product, and website activities, contributing to customer journey excellence, and collaborating with cross-functional teams to impact conversion, sales performance, and an elevated customer experience.

Main Duties and Responsibilities

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- Define requirements and follow the testing phase of new projects and features
- Produce dedicated reports to monitor key features (e.g. Back in Stock)
- Contribute to monitoring and enhancing customer service processes to support the best customer experiencefor Valentino Clients
- Support the set up of quarterly benchmarking analyses to stay aware and updated on competitors strategy
- Collaborate with internal stakeholders and external partners to optimize site navigation, customer journey, checkout funnel, and product placement to grow conversion rate and online sales
- Collaborate with cross-functional teams to collect and share key business information to support commercial objectives (e.g. Digital Marketing, Customer Care, CRM, Client Advisor, Merchandising, Logistics…)
- Carry out operational tasks in Adobe Experience and quality checks on frontend website to ensure customer journey excellence
- Take part in website c

📌 E-Commerce Store (Milano)
🏢 Sabceducation
📍 Milano