Hermès Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then, the branch has expanded and continued to grow, leading to its current retail presence in the country: 11 stores, including 2 seasonal openings, 1 pop-up store and 2 flagship stores located in Milan and Rome.
Details of the job
GENERAL ROLE
The Senior Welcomist works within the In Store Customer Experience Team and is responsible for developing and delivering the most memorable journey for clients, embodying Hermès values at all times.
As a senior presence on the sales floor, the Senior Welcomist acts as a key point of reference for the Welcomist Team, ensuring excellence and consistency in customer reception and experience. The role is highly client-facing and requires a constant presence on the floor, fostering a welcoming, seamless and elevated environment for all visitors.
The Senior Welcomist represents the Maison both internally and externally, building strong relationships with clients, colleagues and suppliers,
while supporting the organization and execution of in-store events and hospitality activities
MAIN RESPONSIBILITIES
- Welcome clients with a warm, genuine and hospitable greeting, ensuring an exceptional first impression of the Maison;
- Build strong relationships with clients in order to understand their needs and expectations, providing a highly personalized experience;
- Act as a senior point of reference for the Welcomist Team on the sales floor, promoting best practices and ensuring consistency in customer reception standards;
- Manage customer queues through a dedicated app on Hermès devices;
- Assist clients and support sales colleagues in complex situations regarding returns, reservations, appointments and after-sales requests;
- Support the Sales Associates Team by helping schedule their appointments and customer visits;
- Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders del
📌 Senior Welcomist (Milano)
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📍 Milano