Overview

As a Quality Manager for Airport Operations Italy, you will own the Quality Management System, ensuring regulatory, customer and company standards are met across Italian stations. You will lead audits, manage non-conformities, and drive continuous improvement in quality, safety, security and environmental performance. The role acts as the primary quality contact for regulators, customers and internal stakeholders, embedding dnata’s values and a culture of excellence. Based in Rome or Milan, you will shape certification programs and maintain ISO and related standards.

Retribuzione / Benefits

- Lavoro da remoto policy (max. 8 days/month)
- Meal vouchers
- competitive remuneration package

Responsabilità

- Develop, maintain and improve the Quality Management System (QMS) across functions
- Ensure compliance with regulatory, customer, company, ISAGO/ISO, aviation and airport requirements
- Lead quality assurance and control through audits, inspections and process reviews
- Coordinate internal and external audits and report outcomes to senior management
- Manage non-conformities and CAPAs via dnatahub Issue and Action Management
- Monitor KPIs,



incidents and trends to drive continuous improvement in quality, safety, security and environment
- Support achievement and maintenance of ISO certifications
- Act as the primary quality contact for customers, regulators and airport authorities
- Promote dnata values and a respectful, inclusive culture

Requisiti fondamentali

- Bachelor’s degree in Business, Engineering or related field
- Minimum 5 years in quality systems, audits, compliance programmes and continuous improvement in airport/ground handling
- Strong knowledge of QMS, auditing principles, aviation regulations and industry standards
- Strong communication and stakeholder management skills
- Excellent planning, analytical and time management abilities with attention to detail
- Collaborative, cross-functional work style
- Fluency in English and Italian

- stakeholder management
- effective communication
- collaborative mindset
- Quality Management Systems (QMS)
- auditing principles
- aviation regulations and standards

📌 Quality Manager, dnata Italy (Milano)
🏢 The Emirates Group
📍 Milano