Make a Difference - Join Our Leidos TRICARE Team in Aviano, Italy! Are you looking for a rewarding opportunity? Leidos is accepting applications for a PART TIME TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active‐duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.

Si assicuri di leggere l'intera descrizione riportata di seguito e di candidarsi immediatamente se è affidabile/a di soddisfare tutti i requisiti.

This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.

WORK SCHEDULE: This is a 20-hour per week part-time position: Monday-Friday 10 AM - 2 PM.

What You'll Do: Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.

Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.

Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.

Claims Assistance: Provide basic claims status updates and support.

Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‐separation/retirement.

Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.

Assess & Escalate Issues:



Evaluate the level of assistance needed and refer or escalation complex issues as needed for proper resolution.

Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.

Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications

Education

Bachelor's degree in a related field OR ;

Associate's degree in a related field PLUS 4 years of health‐related experience OR ;

Major certification in a related field PLUS 4 years of health‐related experience OR ;

High school diploma PLUS 8 years of health‐related experience.

U.S. Citizenship

SOFA/Command‐Sponsored status (as a dependent of an Active‐Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD)

Must have a Missione Visa and Soggiorno permit

Eligible to obtain and maintain ADP IT III clearance (Non‐Sensitive Position, Tier 1)

3+ years of customer service experience

Essential Skills: Fluent in English with strong written and oral communication

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)





Effective at delivering presentations

Ability to tactfully communicate with others, both in person and on the phone

Self‐starter, able to work independently and with minimal supervision

Strong organizational, time management, and multitasking abilitiesHigh attention to detail

Preferred Qualifications: Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis

Work background in the following areas: U.S. military healthcare delivery system or civilian managed care

Medical or clinical environment

MHS Genesis or civilian healthcare systems, medical claims

Salary: The annual salary for this specific position is $32,000 ( if working 40 hours ) and the program is not able to negotiate that.

Pay Range: Pay Range $31,850.00 - $57,575.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. xkiyazw Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

📌 TRICARE Beneficiary Services Representative PART TIME - Aviano, Italy (Trieste)
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📍 Trieste