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Mandarin Oriental Hotel

Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites.

Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan’s most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city’s most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.

Based at the Mandarin Oriental, Milan within the Reservations and Revenue Department in Milan, the Reservations Agent is responsible for handling guest reservation requests, ensuring accuracy, efficiency, and a high level of service while maintaining Mandarin Oriental standards.

The Reservations

Agent reports to the Reservations Manager.

As Reservations

Agent,



you will be responsible for the following duties: To process reservations via phone, email, and online channels, ensuring accuracy of guest details, rates, and availability To maintain up-to-date and accurate information within reservation systems To respond to guest enquiries in a timely, professional, and courteous manner To handle booking modifications, cancellations, and follow established procedures To coordinate with Front Office and other departments to support guest requests To maintain high standards of communication and service at all times To adhere to Mandarin Oriental policies, procedures, and service standards To carry out any additional duties as required to support operations As Reservations Agent, We Expect From You To demonstrate experience in reservations, front office, or customer service within a hotel environment To communicate effectively in both English and Italian, written and verbal To possess good knowledge of reservation systems and booking processes To demonstrate a service-oriented and professional approach We craft unique learning and development programmes for various stages in your career so that you grow, continuously. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world.

The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Competitive

Salary, wages, and a comprehensive benefits package Meals available at our Employee Restaurant Employment Type: Full-time Privacy Policy for processing personal data:

📌 Night Reservations Agent (Milano)
🏢 Mandarin Oriental Hotel Group
📍 Milano