As our Members Relations Intern, you'll be one of the first faces people see and the reason they want to come back. From welcoming new arrivals, hosting our member spaces, to checking in with long-standing members, you'll help turn a great space into a genuine community. Some days you'll be catching up with members over coffee, getting to know their work and what they need. Other days you'll be tracking feedback, following up on concerns or helping the team spot who might need a little more love before they drift away. No two shifts look the same - and that's exactly the point. If you're a people person who genuinely cares about making someone's day better, and you want to learn the ins and outs of membership and retention, you'll feel right at home here.
IT-Florence Belfiore
What You'll Be Doing
Being a familiar, welcoming face for our members — getting to know them, their work, and what they need
Helping to track member satisfaction and flagging anything that could improve their experienceCollecting and responding to member feedback, and helping the team act on it




Supporting retention efforts — spotting members who might be disengaging and helping bring them back into the fold
Assisting with onboarding new members so their first weeks feel seamless
What We're Looking For
A natural people person — you remember names, you ask good questions, and you follow up
Calm and solutions-oriented when things get tricky
Strong written and verbal communication skills
An interest in hospitality, community, or membership businesses
Organised enough to juggle multiple member relationships at once
What You'll Get
Real responsibility from day one
A front-row seat to how a membership club builds loyalty and community
A team that moves fast and values your ideas
What You'll Have
You are currently enrolled at a university within the EU
You are studying Hospitality, Business, Marketing, Communication Sales or a related field
You bring a positive, hands-on attitude and enjoy meeting new

📌 Members Relations Intern (Firenze)
🏢 Altro
📍 Firenze