Italian Customer Support Agent | Courier & Delivery Services
Job Overview
We are currently sourcing exceptional talent for an Italian Customer Support Agent | Courier & Delivery Services position in Greece. This is a unique opportunity to join the fast-paced Logistics & Supply Chain industry, providing high-quality support to clients within a globally recognized delivery network.
Key Responsibilities
Act as the primary point of contact for Italian-speaking clients regarding their logistics and delivery inquiries.
Monitor and troubleshoot shipment statuses to ensure timely delivery within the Logistics & Supply Chain sector.
Coordinate with international courier teams to resolve complex shipping, customs, or dispatch issues.
Provide professional, empathetic, and solution-oriented communication via phone, email, and live chat.
Maintain accurate logs of client interactions and shipment data within internal management systems.
Contribute to the continuous improvement of logistics processes by identifying recurring customer pain points.
Ensure all service level agreements (SLAs) are met,



providing world-class support for the Italian market.
Requirements
Native or fluent Italian (spoken and written) is mandatory for this role.
Proficiency in English to effectively collaborate within our international team.
Valid EU passport or a legal permit to work in the EU (mandatory).
Previous experience in customer service or logistics and supply chain environments is highly valued.
Strong problem-solving skills and the ability to work in a dynamic, high-volume environment.
A customer-centric mindset with a dedication to delivering excellence in every interaction.
Benefits
What We Offer
Competitive Monthly Salary with 13th and 14th salary bonuses per year.
Fully Paid Relocation Package (including flight, transfer, and initial hotel accommodation).
Monthly Performance Premio for high achievers.
Fully Paid Initial and Ongoing Training in Logistics & Supply Chain operations.
Private Heal

📌 Italian Customer Support Agent | Courier Services (Napoli)
🏢 Altro
📍 Napoli