Work Location: Rome (with flexibility / hybrid model)

Direct Reporting: Founder & Executive Chairman

We are an innovative start-up in an advanced scale-up phase. Our mission is to redefine how businesses operate by launching a brand-new Operating System for Enterprises: a cloud-native, API-first, and AI-ready ecosystem designed to integrate and manage online presence, business operations, e-commerce channels, CRM, marketing, and much more within a single unified infrastructure.

Role Objective

Key Account Manager: Drive the operational management of client relationships, guiding them from the initial post-lead generation contact all the way through complete onboarding and daily platform utilization. This role demands execution precision, strict adherence to processes, and the ability to translate client needs into actionable platform solutions.

Key Responsibilities & Activities

- Commercial Deal Execution: Lead meetings with prospective clients provided by the lead generation channel, identify core needs, and prepare technical-commercial proposals.
- Client Activation & Onboarding: Support and guide clients through the initial configuration and platform adoption phase, ensuring a seamless transfer of product value.
- Customer Success & Retention: Continuously monitor how clients utilize the ecosystem, manage periodic touchpoints to proactively prevent issues, and spot opportunities for account growth (upsell and cross-sell).
- Tracking & Operational Discipline: Meticulously log activities within the company CRM and rigorously follow defined procedures and workflows to ensure maximum process efficiency.





Requirements & Competencies
- Professional Background: Proven prior experience in account management or Customer Success within multinationals or structured companies dealing with digital products or services on an international scale (Digital Advertising, Media/Digital Agencies, Digital Services, SaaS, Cloud, e-Commerce or Tech, Automotive, CPG, Retail, Travel).
- Process Orientation: Well-versed in structured, at-scale working dynamics and rigorous management of commercial and operational workflows.
- Communication & Technical-Digital Skills: Solid understanding of enterprise software and digital dynamics, paired with strong active listening, negotiation, and relationship-management skills.
- Personal Attitude & Drive: Extraordinary ambition and a deep sense of ownership. We are looking for determined individuals who are genuinely passionate, believe deeply in the project, and possess a fierce hunger to grow, learn, and put in the necessary effort. Because when you love what you do, hard work doesn't feel like a burden—it is simply the drive to affirm what you are building.

What We Offer
- Join an innovative project featuring a robust product infrastructure and an existing stream of qualified leads.
- Continuous professional development opportunities working directly alongside company leadership.
- Competitive compensation package featuring a base salary (EUR 30k–40k) tailored to your actual expertise, plus a performance-driven premio and commission plan.
- Stock option package opportunities tied to the company's growth as we scale.

📌 Key Account Manager (Roma)
🏢 Dtech
📍 Roma