THE WORK: Discover the opportunity to contribute to the management and evolution of digital E-Commerce solutions within a complex and international automotive environment. You will work across business, functional and technical areas, progressively becoming a reference point for the applications and services under your responsibility. You will interact directly with client stakeholders, understand business needs, support the resolution of user issues and collaborate with development and support teams. Your technical background will enable you to understand application behavior and integrations, while your functional knowledge will help you connect business needs with effective solutions. You will also leverage Generative AI tools to enhance analysis, troubleshooting and productivity.

* Analyze business needs and collect requirements from client and business stakeholders.
* Translate business requirements into clear functional specifications and actionable items for technical teams.
* Develop end-to-end functional knowledge of E-Commerce applications, customer journeys and integrations.




* Manage client meetings, progress reviews and issue-resolution sessions, ensuring clear follow-up of actions and priorities.
* Support the analysis and resolution of user-reported issues by combining functional knowledge with technical understanding.
* Coordinate with development and support teams to investigate incidents, identify root causes and drive resolution.
* Monitor activities, priorities, dependencies and risks to ensure effective project and service delivery.
* Contribute to Incident, Problem and Service Management activities and continuous service improvement.
* Support functional validation of fixes, enhancements and new E-Commerce capabilities.
* Leverage Generative AI tools such as ChatGPT, Claude or equivalent solutions to support analysis, troubleshooting, documentation and daily activities.

HERE’S WHAT YOU WILL NEED:

* Advanced proficiency in Business Requirement

📌 Program/Project Management (Torino)
🏢 Accenture
📍 Torino