Ciao, we're TextYess ?

We're the AI-first CRM that turns conversations into revenue. On-site, WhatsApp, email, voice: our AI Agents sell, support, and retain customers for the best B2C brands out there, autonomously.

We believe the future of commerce is warmer, more human than ever - just at a scale no human team could pull off alone.

We've raised €7M+ and work with brands like Ducati, Pittarosso, MC2 Saint Barth, and Doppelgänger. We're a lean, fast, Italian-born scale-up now expanding our story internationally and this role is a big part of writing it.

The role

Craft is the job. You'll take ambiguous problems and turn them into products that feel simple: intentional, with nothing that doesn't need to be there, and layered so merchants are never overloaded. You'll own the design bar across everything we ship, from the design system to the last micro-interaction.

You'll pair daily with engineers, prototype with AI and push your own PRs. No hand-offs. You'll report to Antoine, our Head of Product, in a product team of three.

What You'll Actually Be Doing

• Raise the UX bar.



Design system, user flows, micro-interactions: you own how TextYess feels, across every product.
• Run the papercut hunt. Use the product like a merchant, listen to customers and CS, spot what needs a redesign, and ship the fixes. Something ships every week.
• Pair closely with engineers. Lead projects end-to-end with engineers, challenging solutions along the way.
• Build in code, not just in Figma. Prototype with AI tools, then take the branch and push the PR yourself.
• Create the AI + merchant experience. Design how our agents and merchants work together: what an agent shows, when a human approves, edits or steps in.
• Grow the system. Own the design system and the tools and standards the whole team follows.

What You Bring

• Exposure and experience in designing software products, with a portfolio we can interrogate: real flows with edge cases and interactions, not Figma prototypes (2

📌 Product Designer (Milano)
🏢 TextYess
📍 Milano