Job Purpose

Take care of the day-to-day processes with the customer in order to achieve the highest possible levels of service to maintain our quality accreditations and maximize customer satisfaction.

Responsibilites and Tasks

- Order administration: in order to ensure correct and timely deliveries to the customer and to ensure correct pricing:

- - Order entry, rescheduling and expediting via internal system

- - Ensure correct placing of purchase orders

- - Adjust and improve purchase orders (change, improvement, escalation)

- - Monitor and control reservation controlled items (CBM, Ceiling, etc.)

- Keep Customer Cross Reference files up-to-date in line with agreed contracts and quotations:

- - Invoicing, credit/debit- and selfbill handling: ensure a timely payment and balancing of stock and return shipments

- Stock control: have a good balance between meeting customer requirements by avoiding slow moving and excessive stock:

- - Monitor local and consignment stock levels, and take any corrective actions necessary together with the Sales team to minimize the slow-moving-, excessive- and obsolete stock levels

- Master file maintenance: facilitate the day-to-day running of the customer’s account:





- - Maintain accurate customer information, in order to have a clear record of customers’ specific requirements

- Customer Relationship: join customer visits depends on necessity:

- - Support Sales actively in terms of Logistic/SCM issues and customer visits

- Internal Relationship: facilitate the smooth communication and positive cooperation between CS and other Murata departments:

- - Follow processes in line with documented procedures within the job’s authorization levels

Required Knowledge/Experience

- Secondary school level or comparable commercial education in connection with the appropriate professional experience (3 years)

- Advanced experience in ERP systems (USSO/AS400, SAP, etc.)

- Basic commercial Skills

- Good English and local language skills in speaking and writing

- Basic skills in standard software (MS Office, etc.) and Murata specific software

- Basic product knowledge

- Basic knowledge in Quality Management

- Basic communication skills (active listening, conflict management)

- Ready for business trips

- Basic negotiation skills

📌 Customer Service Representative / Coordinator Account Operations (Cernusco sul Naviglio)
🏢 Murata
📍 Cernusco sul Naviglio