Responsibilities:
Receive and respond to telephone calls and emails from end users;
Documentall complaints and failures per the Masimo Quality System;
Provide first and second level technical support and training;
Initiaterepair/replacement of failed and/or defective products;
Be the customer advocate for all matters involving Service;
Provide technical consulting to sales
📌 Technical Support Specialist (Milano)
🏢 Sound United
📍 Milano
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