Italian Speaking Customer Service Agent For Singapore Airlines
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading organizations. We pride ourselves on delivering bespoke career opportunities, consistently setting the gold standard for those seeking international roles and professional growth.
Job Overview
We are currently sourcing candidates for a prestigious Italian Speaking Customer Service Agent For Singapore Airlines position in Greece. This is a unique opportunity to join the aviation industry, providing world-class support for one of the world's most awarded airlines, all while enjoying the vibrant lifestyle of Athens.
Key Responsibilities
Deliver exceptional customer service support to Singapore Airlines passengers in the Italian language
Assist travelers with flight bookings, modifications, cancellations, and complex itinerary management
Maintain a deep understanding of aviation industry regulations and airline-specific policies to ensure seamless service




Effectively resolve passenger inquiries regarding baggage, loyalty programs, and special travel requirements
Act as a brand ambassador for Singapore Airlines, ensuring every interaction reflects their reputation for excellence
Collaborate with internal departments to manage flight-related documentation and passenger databases
Participate in regular training sessions to stay updated on aviation security and service standards
Requirements
Native or fluent Italian (spoken and written) for high-quality customer engagement
Valid EU passport (mandatory) to facilitate your transition to our jobs in Greece
Excellent communication and problem-solving skills, preferably within the aviation or travel industry
A strong desire to relocate to Athens, Greece, to embark on this exciting international career path
Professionalism and a customer-centric mindset are essential for this high-stakes role
Proficiency i

📌 Italian Speaking Customer Agent For Singapore Airlines (Italia)
🏢 Altro
📍 Italia