At Lake Ridge Bank, we believe exceptional lending experiences depend on strong operational support and attention to detail. As a Retail Loan Service Specialist, you'll play a key role in servicing mortgage, consumer, and retail loans throughout their entire lifecycle, from origination through payoff. This position offers a dynamic opportunity to work with loan servicing, escrow administration, secondary market investor reporting, payment processing, and other critical lending functions while making a direct impact on both customer and business success. If you're passionate about accuracy, compliance, and delivering outstanding service to customers and colleagues, we'd love to have you join our team.
- Review and process daily loan service reports, mail, tickets, and make corrections and adjustments as necessary. Advise management of issues, anomalies, etc.
- Onboard all loans directly to the Navigator system including, but not limited to mortgage, consumer, retail, and participation loans.




- Provide timely and accurate payoff quotes as requested by client &/or third-party title insurance companies.
- Process paid notes within expected or required time frames which includes data entry of the transaction, typing of satisfactions or lien releases, and updating all systems appropriately.
- Process loan payments, manage and monitor automatic payment requests.
- Reconcile mortgage accounts.
- Promptly respond to client inquiries and assist in problem solving client issues/needs.
- Assist in maintaining and producing procedures for tasks in job description.
- Reporting and remitting payments, payoffs, etc., to secondary market
- Work through discrepancies following reporting of data (correct Freddie and FNMA edits and complete ECR’s for MPF Xtra and Traditional loans)
- Promote and maintain positive relations with all internal and external contacts, clients, and potential clients.
- Regularly review and be knowledgeable about bank products and services. Refer clients to o

📌 Retail Loan Service Specialist (Verona)
🏢 Lake Ridge Bank
📍 Verona