Work Setup: Office-based (Lisbon, Portugal)
Shift Pattern: Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts)
Are you looking to kick-start an exciting international career path right in the heart of Portugal? We are currently seeking customer-focused professionals who speak fluent Italian to join our vibrant, multicultural team operating in Lisbon. Positioned as the primary point of contact for Italian-speaking consumers, you will handle diverse inquiries coming in through telephone, email correspondence, and instant messaging systems. This position is ideal for adaptable problem solvers who excel within a high-energy, collaborative team environment.
Customer Interaction: Manage incoming inquiries from Italian clients via phone, email, and live digital chat using a warm, professional, and solution-driven communication style.
Analyze customer difficulties to identify root causes and deliver fast, customized resolutions tailored to each individual situation.
Accurately log profile details, customer inquiries, action steps,



and resolution notes inside enterprise CRM databases.
Consistently hit key operational targets, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) metrics.
Ongoing Learning: Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company policies, and service workflows.
Language Capabilities: Fluent or advanced C1/C2 capability in Italian (written, spoken, and reading comprehension); operational English competence (minimum B2 level) for internal team dialogue, software navigation, and training programs.
Shift Availability: Complete readiness to work flexible, rotating 24/7 shift schedules.
Physical presence and full-time availability to work on-site at our Lisbon office facility.
Valid EU/EEA citizenship, an EU passport, or legal Portuguese employment authorization.
Compensation Models
Option A: Local Contract (For Local Applic

📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon (Puglia)
🏢 Ignite
📍 Puglia