Translate service and process needs into clear functional and technical solution requirements Own and coordinate strategic initiatives related to Salesforce and connected service systems Support process mapping and performance measurement, aligning on metrics and working with service teams Drive Salesforce capabilities with Service, IT and external partners, including flows and automations Coordinate integrations, data flows and dependencies across the service system landscape Ensure solutions are scalable, maintainable and aligned with future service processes and architecture Identify and solve opportunities for improvement within the organization Manage priorities, dependencies, implementation progress and key stakeholders across assigned initiatives Your Responsabilities Translate service and process needs into clear functional and technical solution requirements Own and coordinate strategic initiatives related to Salesforce and connected service systems Support process mapping and performance measurement,
aligning on metrics and working with service teams Drive Salesforce capabilities with Service, IT and external partners, including flows and automations Coordinate integrations, data flows and dependencies across the service system landscape Ensure solutions are scalable, maintainable and aligned with future service processes and architecture Identify and solve opportunities for improvement within the organization Manage priorities, dependencies, implementation progress and key stakeholders across assigned initiatives Your Qualifications & Skills Degree in Information Systems, Engineering, Business or similar Previous professional experience with enterprise applications, with focus on process improvement Strong understanding of Salesforce configuration, data models, workflow automation and integrations capabilities Experience with translating business requirements into functional and technical requirements Good understanding of APIs, system interfaces and data
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